Today’s guest is Denise Durgin. Denise is a Patient Experience Performance Advisor at Inova Fairfax Medical Campus in Fairfax Virginia. Before her work in patient experience, Denise worked for 25+ years at Marriott International and The Ritz-Carlton in sales and marketing leadership roles. After leaving Host, Denise became a certified executive coach credentialed with the International Coach Federation. She launched her own executive coaching business and worked one on one with Fortune 100 leaders. Three months after she launched her business, she was unexpectedly diagnosed with Stage IIB breast cancer. After surgery Denise had 28 treatments of proton radiation at The Maryland Proton Treatment Center. She had a hard time getting her insurance to approve her case, when she eventually did, she knew she wanted to give back. She has published a book, Prescription for Proton Radiation that is available on Amazon and Barnes & Noble. In this episode, Denise speaks about how to be a great leader, elevating the patient experience in health care, and her inspiring story of hard work, strength, and resilience.